Learn how to report and resolve issues, including academic complaints, ADA compliance, and more.
Not sure where to get help with an issue you haven’t been able to resolve? University of Maryland Global Campus has several resources available to you. We are committed to the effective, efficient, and prompt resolution of complaints of any nature.
Common academic complaints may include issues with the course, instructor, or grades. Most student complaints about academic issues are best resolved by contacting your instructor about specific problems that have arisen. If the issue is not addressed through communication with your instructor, then you may contact Academic Affairs at email@example.com for assistance.
If you are unable to resolve the issue after discussing it with the instructor and Academic Affairs, you can consult the procedures in the Student Grievance Procedures policy or the policy on Arbitrary and Capricious Grading. Be aware that each policy requires that certain steps be taken within specific deadlines.
Additional Resources for Complaints
If your issue is with a different type of department, please see the information below.
For sexual misconduct issues, see Title IX Resources.
For student conduct complaints covered by UMGC's Student Code of Conduct, contact the Administrator of the Code of Conduct Process in Student Affairs.
For American Disabilities Act (ADA) compliance issues, see ADA Compliance.
For a confidential conversation about resolving complaints, you may contact the Ombudsman's Office.
If you are not satisfied with the outcome of your student grievance, you may submit your complaint to an external entity.