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Complaint Resolution

Learn how to report and resolve issues, including academic complaints, ADA compliance, and more.

Not sure where to get help with an issue you haven’t been able to resolve? University of Maryland Global Campus has several resources available to you. We are committed to the effective, efficient, and prompt resolution of complaints of any nature.

Academic Complaints

Common academic complaints may include issues with the course, instructor, or grades. Most student complaints about academic issues are best resolved by contacting your instructor about specific problems that have arisen. If the issue is not addressed through communication with your instructor, then you may contact Academic Affairs at for assistance. 

If you are unable to resolve the issue after discussing it with the instructor and Academic Affairs, you can consult the procedures in the Student Grievance Procedures policy or the policy on Arbitrary and Capricious Grading. Be aware that each policy requires that certain steps be taken within specific deadlines. 


Additional Resources for Complaints

If your issue is with a different type of department, please see the information below.

Contact Us

Our helpful admissions advisors can help you choose an academic program to fit your career goals, estimate your transfer credits, and develop a plan for your education costs that fits your budget. If you're a current UMGC student, please visit the Help Center.

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