Please note that your credit card will be charged at the time you place your order with webText. While we strive to ensure that our book inventory is accurate, books may not always be available for shipping from the UMGC warehouse or for you to pick up from your local UMGC program coordinator. In such cases, there may be slight delays between the time your payment is processed and when you receive your books. Do not hesitate to contact us if you have any questions.
Locating Your Credit Card Security Code
If you have a Visa, MasterCard, or Discover card, the security code is a three-digit number printed on the back of the card. It is always the final group of numbers on or above the signature line.
Textbook Refund Policy
Textbooks purchased from UMGC Europe may be returned for a full refund if all of the following conditions are met:
Textbooks must have been purchased before the start of the course;
purchases made thereafter are not eligible for a refund.
Textbooks must be returned in perfect condition
(i.e., undamaged, unmarked, and in original shrink-wrap package).
If a textbook includes a CD-ROM, it cannot be opened or used.
If a textbook includes a web access card or code, it cannot
be removed from the shrink-wrap packaging or used.
Unused textbooks must be returned by the following dates:
On-site, 8-week course: by the end of the first week
Weekend course or seminar: by the Friday before the first class meeting
Online course: by the end of the first week
Canceled course: no later than one week after the course was canceled
Hybrid courses: return not possible after the course has started
The refund policy applies only to textbooks purchased through webText Europe for UMGC Europe courses.
Mailing Your Refund Request
Refund requests that meet all of the requirements listed above should be mailed with the returned textbooks and webText invoice (indicating the order ID number) to the following address:
Attn: Textbook Office
APO AE 09004
Please note that there are no refunds for digital materials, even in cases of course cancellations.
We do not recommend making a digital media purchase until the course is confirmed to be held.
This textbook refund policy supersedes any previously published policy.