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Contact Headquarters

Reach out to headquarters at UMGC Europe by email or phone for assistance when you need it.

UMGC Europe Headquarters is located in Kaiserslautern, Germany. Give us a call at: CIV +49-(0)631-56000-90000.

APO Address

UMGC Europe
Unit 29216
APO AE 09004

Civilian Address

UMGC Europe
Hertelsbrunnenring 10
67657 Kaiserslautern, Germany

Please be aware that our staff stands ready to assist you personally on base in over 50 military communities throughout Europe and the Middle East. DSN phone line capability for your local UMGC office on base is available.

Our priority is to ensure that you are able to get the services you need to reach your academic goals. Below are several options of how you can most easily reach us for any services you need.

Recommended Ways to Reach Us

  1. Call our main civilian number at +49-(0)631-56000-90000.

  2. Send us an email and we will arrange to have the appropriate office call you back on a civilian line. Please send an email with the subject line "Call Back" to callback@umgc.edu. To serve you best, please include the information below in the email and we will return your call as quickly as possible:

    • First and last name

    • Current students: Student ID (EmplID) or last four of your social security number

    • Civilian phone number with country code prefix

    • Your questions or the office you wish to contact

    • The best time to reach you between Monday-Friday, 0800-1700

  3. Contact one of the direct civilian phone numbers or email addresses listed in the chart below.

OFFICE / AREA CIV PHONE / FAX EMAIL

Academic Advising

contact your academic advisor  
HQ Departments +49-(0)631-56000-90000  
Student Services Admissions / Enrollments +49-(0)631-56000-999 studentservices-europe@umgc.edu
Student Services Financial Aid / Scholarships +49-(0)631-56000-999 financialaid-europe@umgc.edu
Student Services Grades +49-(0)631-56000-999 grades-europe@umgc.edu
Student Accounts (Business Office) +49-(0)631-56000-996 studentaccounts@umgc.edu
Student Services +49-(0)631-56000-999 studentservices-europe@umgc.edu
Switchboard +49-(0)631-56000-90000  
Student Services Transcripts +49-(0)631-56000-999 saoutgoingtranscripts@umgc.edu
Student Services Veterans Affairs (VA) +49-(0)631-56000-999 va-europe@umgc.edu

We remain committed to providing the best possible services to fulfill your educational needs. Thank you for contacting UMGC.

Contact Us

Our helpful admissions advisors can help you choose an academic program to fit your career goals, estimate your transfer credits, and develop a plan for your education costs that fits your budget. If you're a current UMGC student, please visit the Help Center.

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By submitting this form, you are giving your express written consent without obligation for UMGC to contact you regarding our educational programs and services using e-mail, phone, or text, including automated technology for calls and/or texts to the mobile number(s) provided. For more details, including how to opt out, read our privacy policy or contact an admissions advisor.